Repair and Processing
In order to obtain repair service:
Access your client account in "MY ACCOUNT" and click on the section of "TECHNICAL SERVICES" and access with the user and password of the shop, prior to continuing make sure you have the product and the following documentation ready:
1 ‚Äď Serial number of the product which you will find printed on it or on its packaging.
2 ‚Äď Proof of purchase (ticket or invoice).
Next, follow the steps you will find in the page of REPAIRS. NavionTruck will collect and deliver the product to your home in order to avoid you from having top ay additional costs, transport costs will be added to the repair costs.
Prior to processing sending the product to be repaired:
Make a security copy of all the data and eliminate all the confidential information owned by you and stored in the product. NavionTruck will not be liable for damage or loss of any software, firmware or data the client may have stored in the product.
If the product enables using access passwords, such as a tablet, telephone, etc., disable these passwords.
Next wrap the product securelyk with bubblewrap or some cushioned material and place it within a box so the product is protected from shocks during transport. You are the sole responsible for any damage the product may suffer due to inadequate packaging and you agree to paying repair expenses due to a possible transportation accident due to inadequate packaging.
If the packaging is correct and the product is received in a damaged state due to transportation accidents or the product is lost for any reason, you will be entitled to insurance coverage. Insurance covers the price of the product minus VAT.
Once the product is repaired, you will receive a notification for you to choose form of payment of the repair and must access your client account at ‚ÄúMY ACCOUNT‚ÄĚ and next, "TECHNICAL SERVICES".